The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Virgin said it was the new software update colour. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Manage Your Account. I have moved it and restarted it and rebooted the router to no avail. 02-02-2023 02:25 - edited 02-02-2023 02:25. This will revert any customisations back to factory settings and full update. 1. Is it worth contacting Virgin themselves in order to get replacements or has anyone successfully fixed t. A competing local WiFi system will cause significant interference to the router and pods, reducing performance. Tap Add a room, Tap the room you're in. Any attempt to reset or hard reset it have failed and. Account - Mobile. on 30-09-2022 16:24. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. It's. Browse Virgin Media Virgin Media Community. . No other devices. Checking the Indicator Lights. I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. No both are the hexagonal pods the first one broke but the second one has been fixed remotely by virgin media apparently something about a faulty connection between the. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Options. on 25-01-2023 11:05. It isn't on during normal use, but turns red if there is a problem. Plug the modem back in and wait until the modem has finished powering on. 0 Kudos Reply. WiFi hotspots. Please pop back to us at your earliest convenience and we'll do our very best to help. Please look out for my message in the top-right, white envelope or by tapping "Messages. Pod: PowerPod: SuperPod. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Finally, navigate to the. Loses signal at times too. . Hi Thanks for coming back to me and letting me know. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. 4. PULSE. Why is my virgin pod flashing green? Re: WiFi Pod Keeps Going Green. Tried everything recommended but nothing. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. SpeedStep 1. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Any ideas ? We also have tried using a booster that get disconnected too. I completely understand the hesitancy with doing a Factory Reset - I would be exactly the same. Plug the router's power cable back into the outlet. You would need to get either a…. Speed. Reply. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Check your router settings to enable WiFi. Tried it via Wifi and nothing again. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Answered! Go to Answer. The Passphrases of the SSIDs must match. on 01-04-2023 22:55. This morning after some more reboots, the app shows all my connected devices but no pod's. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. Won't connect. on 09-10-2022 15:07. All 3 have white blinking lights. Then unplug your Pod and back in again. TV on the go. Options. The Wi-Fi signal strength indicator appears next to your network name. I work from home and like many, rely a lot on a. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. Mark as New;Hi I was sent out 2 pods a few months ago which I connected to my hub 4. Stream from Virgin Media. Phone. hub 4 started flashing white, and keeps cycling from solid, to flashing. Networking and WiFi. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Need a WIFI POD is very bad unable to cloud game in Networking and WiFi 3 hours ago; Internet keeps dropping and router shows yellow flashing light in Networking and WiFi 5 hours ago; More security and control over my network in Networking and WiFi 5 hours ago; Intermittent broadband in Networking and WiFi 7 hours agoThe info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. - 5049301 - 2 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. I did have a billing issue, but that has been solved. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. QuickStart, set up and connections. on 24-03-2023 10:40. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Account - Cable. Account - Mobile. Account - Mobile. Instead, type 001, then press Select. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. On the Hub5 sticker. 0 Kudos Reply. Matt - Forum Team. So my pod suddenly stopped working, the light on it is just flashing. Stay safe online. I have 3 VM wifi pod's which were all working fine. Removed it and re added it but still has a flashing light and feels hot to touch. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. It’s happening about every 30 minutes. 4GHz WiFi. Hub 3 not connecting to internet (access denied) in Networking and WiFi Tuesday; WiFi pod flashing blue in Networking and WiFi Monday; Flashing yellowy green on WiFi box in Networking and WiFi Monday; No wall socket in QuickStart, set up and connections Friday; Internet keeps dropping and router shows yellow flashing light in. Gaming Support. First pod installed now for 2 weeks, first week was fine connected to hub5. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Worked for a few hours then kept dropping the connection. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. Here you’ll find all the help you need for Virgin Media related problems and issues. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. This’ll only take a few minutes, depending on how many WiFi Pods are connected. between the router and where I have poor speed. Phone. Do keep us updated. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. on 24-03-2023 13:28. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Plug the router's power cable back into the outlet. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. QuickStart, set up and connections. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. 0. I have turned off hub/router. Phone. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. 8. I recommend to try a 60 second pin hole reset on the router. The existing pod had worked absolutely fine with no issues. If you’re looking for. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Plug the modem back in and wait until the modem has finished powering on. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. Hey @berlin433, Welcome to the Community Forums and thanks for the post. thanks again for your time looking. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Free Pods are the VM solution. Scroll down to Wi-Fi Network. Setting up Spectrum WiFi Pods is easy. If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Link . The SSID must be password protected. If it does, proceed to the next solution. WiFi Pods connect seamlessly to a Spectrum Advanced WiFi router, which secures your home WiFi network and lets you manage the network from anywhere with America’s Top-Rated support app, the My. Press and hold the WPS button on the larger WiFi Booster forWifi Pods playing up since this morning (25th) Been using two Wifi pods perfectly for months however since this morning they have started playing up. . I’ve got a Hub 3 that was replaced yesterday. Rebooting and restarting the router. Fix your broadband. Channel Optimisation must be left on. TV. Step 2. Virgin Media; My Virgin Media. HUB 5 Flashing Blue Light. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. A mesh system is right, imo. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. It should only take a few minutes – but it will depend on how many Pods are connected. God90125. . Kind regards Mark. Last week they just started flashing, sometimes white sometimes green. None of our pods showing on the app and all have suddenly started flashing blue. Numerous calls with customer services to be told connectivity issue. Tap Start the scan. Spectrum customer support is also available 24 x 7 if you need help troubleshooting any network issues. 1 ACCEPTED SOLUTION. Stream from Virgin Media. 168. Networking and WiFi. The phone light represents the status of your Virgin Media phone service. Customer service have sent me a new wifi pod. 04880825), trading as Virgin Pure is an Appointed Representative of Culligan Water Limited (No. Conclusion. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. This could be a result of extremely poor signal to the other. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. Thanks. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. QuickStart, set up and connections. Account - Mobile. Step 3. Ive unplugged the hub but its still happening. Stream from Virgin Media. Then unplug your Pod and back in again. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. To restart your Cox Wi-Fi modem, simply follow these steps: Step 1. WiFi Light: Solid Green: WiFi is on. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Joining in Options. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. SuperPod Aon SuperPod with WiFi 6 SuperPod with WiFi 6E: Plug in. 2. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. V6. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. Hello. It should then pulse slowly as it connects to your Hub. Hub 5 flashing green light. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. We would like to show you a description here but the site won’t allow us. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Flashing Red – Updating firmware. Up to 3 WiFi Pods if needed. I have the 3. On Tuesday our Wifi Pod disconnected, its been flaky for a while. Our hub 4 keeps dropping devices off the WiFi, I'd say every 2 days we need th restart the thing. . The WiFi Booster will start copying your Hub’s details. However, I do not see what difference this is going to make. Virgin Mobile. Rebooting your modem. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. It’s both annoying and frustrating. The engineer said it was all synced up. Networking and WiFi. My wifi pod cant be found and keeps flashing. We would like to show you a description here but the site won’t allow us. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. Home Phone. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Email. Networking and WiFi. SpeedStep 2. V6. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. TiVo. Forum; Apps. Manage Your Account. Account - Cable. But I'm unable to get any WiFi from the pod. Speed. This will revert any customisations back to factory settings and full update the router with firmware/software updates. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. TV on the go. My Virgin Media App. All 3 of mine went offline today and won't reconnect. The Passphrases of the SSIDs must match. Whatever your Wi-Fi light is labeled, a green light indicates that your router. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. Solved: Just joined Virgin broadband this week. on 10-11-2022 06:37. I've been with Virgin for a couple of months now since swapping from BT. Step 2. 6. I thought the flashing had to stop. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. Im also having problems with the connect app on my p. QuickStart, set up and connections. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. My WiFi pod which I received free as part of my Volt benefits has been working fine for months. Paul. Adding an Extra Booster. on 28-05-2023 14:37. called customer svc who are sending a pod. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Wifi pod issues in Networking and WiFi yesterday; Yellow flashing light on Hub 5 in Networking and WiFi Friday; Hub 4 losing connection every night this week. Dave. Enter your admin name and password. Re: Hub 3 and Wifi pods not working well. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Flashing White – Connecting to Virgin Media network. TV on the go. Manage Your Account. Everything has been rebooted to no avail. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). Please try these steps for me. WiFi pod has been blinking for days now. Switched On Families. 4 GHz and 5 GHz). New hub 5, new WiFi pod in Networking and WiFi yesterday; Red light on hub 3. 9. If no light turns on when the Pod is first plugged in, please contact us to. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Networking and WiFi. I installed VM connect and at first it showed some pod's with "?". I've a flashing green light on my hub, no broadband or phone. Turn off your antivirus software. We ask that you post publicly so people with similar questions may benefit from the conversation. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. have called lots of times and resolved nothing. Once the App is open select the Broadband option from the bottom menu. 21 Aug 2023. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. I think the network connections are to connect device to it not the hub. Deleting and reconnecting the pod to your network:Tuning in. The Power light illuminates, and the connection network light will start to flash amber. Then, log into your hub settings using your login details. Check the Hub Power Supply. Virgin Phone Switchover. on 06-06-2023 21:11. Stream from Virgin Media. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. So second hand ones don’t work I’m afraid. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. in Networking and WiFi MondayYour router or modem/router has a Wi-Fi light, which may be labeled “Wi-Fi,” “Wireless,” or “WLAN. SpeedOne of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I don't work for Virgin Media. For a brief period, press and hold the power button, then let go. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. We have had a Hub 3 for a year with no problems. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. SpeedHi all I have 2 pods but one keeps flashing rapid red and no connection? Any ideas please? - 4806983 - 2Black wifi pod - connection issue in Networking and WiFi yesterday; White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? in Networking and WiFi yesterday; 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections yesterday; Wi-Fi Pods in. Browse. Options. The white light keeps blinking forever. Wait at least a full minute for the router to reboot. Solid Red – Internet connectivity issue. Phone. 78K. called customer svc who are sending a pod. Options. To touch the pod also felt very hot. Security. these are from yesterday and today. I decided to - 5306197. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. Normally, when you get the product package, the antennas are not connected to the camera. I recommend to try a 60 second pin hole reset on the router. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Virgin router won t connect arrow keeps flashing green. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. SpeedIf you've turned it off you'll need to turn it back on. Easy to set up. I have a Hub 4 but I have 2 separate networks for 2. Downloaded connect app and scanned all the - 5155143. V6. You might even have two lights labeled “2. Hi , Thanks for your reply. So my pod suddenly stopped working, the light on it is just flashing. Email. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Wi-Fi pod flashing blue. Hub3 Red Light in Networking and WiFi an hour ago; Virgin Hub 3 - Red light on but i have wifi using in Networking and WiFi 11 hours ago; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi 12 hours ago; Solid Red light on hub in Networking and WiFi yesterday; Red light on router (Hub 3) in Networking and WiFi yesterdayUsing a browser, access the modem page by entering 192. Re: Virgin Pod never Connects. Not once has it worked. I do not work for VM. Virgin. Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. Lots of reboots/resets then Hub 4 was also replaced & still same. Engineer booked for Friday but I have no data left and need to WFH. It is located at the top-center-front of the new white wifi device from xFinity. They sent me one in the post I set it up as instructed after over 24hours it was still flashing so I reset my hub as advised, then ended up with no internet at all for over 6hrs. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. Table of Contents. Then it started flashing red and making a sound like a high speed fan/jet. QuickStart, set up and connections. However, it’s worth pointing out that the. when entering the 10-digit numeric pin from virgin, hot-spot res; Recieve a contract sim from virgin, put it in virgin media spare phone telling me no service emergency calls only, how can i solve this problem please1 ACCEPTED SOLUTION. Tuning in. Flashing Green – Booting up. The engineer said it was all synced up. Booster and move it to where you need it in your home. Manage Your Account. Browse Virgin Media Virgin Media Community. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Some apps like BBC iPlayer, Netflix and YouTube may be unavailable at the moment. Turn off your Google WiFi and unplug it from the power source. In regards to WiFi there are some great hints, tips and general support here Including our Connect App, with this you can diagnose and fix most WiFi issues, you can also run a black spot check, if any are located you can order our WiFi Max which comes with up to 3 Pods and a Guranteed 20MBPS per room Via WiFi. The Virgin Media Connect app is extremely useful when it comes to choosing the best place to location for the Pod (s) within the home. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. It may be stuck in an update loop. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. White. Go to solution. Options. on 01-04-2023 10:56. Wait 2 mintues for Scan. The team will be in touch once the issues have been resolved. Scan complete, Tap continue. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi. New installed internet keeps disconnecting in QuickStart,. I c. After many resets the broadband would start again then a few hours/days lose the signal. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Just received a WiFi pod. 01327099), which is authorised and regulated by the Financial Conduct Authority (FRN:621812) for consumer credit activities. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. 1.